Pantry Service

laurie with grocs

Open Monday-Friday 10:00am-2:00pm to Chicopee residents

The pantry provides emergency take-home food supplies to qualified city residents. More than 700 families have been known to visit the pantry in a calendar month. Clients must present a proof of Chicopee residency and a current form of identification every six months.



soup clip 3Hot Meal Service

Doors open Monday-Friday at 5:00pm. All are welcome!

With a small dedicated staff and many volunteers, Lorraine’s Soup Kitchen has served over 120 people in one evening.



Holiday Closures and Special Hours for Pantry and Meal Service:

**PLEASE NOTE – Lorraine’s is now open the day after Thanksgiving for both pantry and dinner services as usual. Thanks.**

  • New Year’s Day – Pantry and soup kitchen are closed
  • Martin Luther King, Jr. Day – Pantry and soup kitchen are closed
  • Memorial Day – Pantry and soup kitchen are closed
  • 4th of July – Pantry and soup kitchen are closed
  • Labor Day – Pantry and soup kitchen are closed
  • Columbus Day – Pantry and soup kitchen are closed
  • Thanksgiving Day – Pantry and soup kitchen are closed  (lunch hosted at Knights of Columbus Castle of Knights, pick up from Lorraine’s)
  • Day after Thanksgiving – Pantry open, soup kitchen open normal hours
  • Christmas Day – Soup Kitchen Open: Lunch served 12:00pm -1:30pm. Pantry closed

Frequently Asked Questions About Our Services*


 Who is eligible for the food pantry?

We only provide pantry service to Chicopee residents.

What if I don’t live in Chicopee?

We can provide you with a list of agencies in your community that are there to help you.

When is the pantry open?

We are open for pantry Monday-Friday from 10:00am to 2:00pm. It is first come-first serve. Please check news channels for inclement weather closing.

What do I need to receive this service?

To sign up for the pantry, you’ll need to bring:

1. A piece of mail (like a water, gas, or electric bill) addressed to you at your current Chicopee residence. We ask you to bring this mail in every six months. You will also need to bring a piece of mail and ID for all members of the household over 18. All mail must be current.

2. A form of ID for the head of household and anyone living in the home. For children, this can be a birth certificate or an insurance card.

How often can I come to the panty?

As of January 2014, you can receive groceries from the pantry every 30 business days (approximately every six weeks). You will be given a card to keep track of your dates.

Can I come early if its an emergency?

Yes. In an emergency, you can receive your pantry within five business days of your visit. However, your next pantry date will remain the same.

Can someone pick up my pantry for me?

Yes. You’ll need to complete a permission slip with the name of the person to pick up. They will need to show their ID upon picking up.

What if I have dietary restrictions?

When registering for pantry, please inform us if you have any dietary restrictions including food allergies. We will do our best to accommodate you given the food we have on hand.

Are there other items available for me?

Often, we will have items such as clothing, fresh produce, or additional food to choose from. 



 Who can come to dinner?

All are welcome for dinner, and no identification is required. However, you must sign in giving us only demographic information before being seated for dinner.

 When is dinner served?

We serve dinner Monday—Friday from 5:00pm-6:15pm

 Is Lorraine’s open for dinner on holidays?

Holiday meal times will vary (see above). Please visit us online at, or call us 413-592-9528 for details.

Bus service is available, for dinner- please call us for pickup times and location(s).

*These guidelines are subject to change at any time without notice.


Government Programs, Clothing & Health Care Assistance

In addition to our Meal a Day and Pantry Service, we also provide assistance with applying for government programs and finding basic health care services for those in need. We also receive donated clothing for adults and children which we provide for free for individuals and families in need.

Additionally, we provide foot care and blood pressure clinics.

Please contact Lorraine’s Soup Kitchen for more information, dates and times.


The U.S. Department of Agriculture prohibits discrimination against its customers, employees, and applicants for employment on the bases of race, color, national origin, age, disability, sex, gender identity, religion, reprisal, and where applicable, political beliefs, marital status, familial or parental status, sexual orientation, or all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by the Department.